A unique opportunity to lead the international rollout and continuous development of a global CRM platform. This role offers the chance to work across multiple countries and business units, shaping digital processes, setting group-wide standards and supporting transformation initiatives. With strong collaboration across sales, marketing, service and IT, this is a career step that combines strategic impact with hands-on delivery.

CRM Manager | Print & Labelling Machinery | Germany or Italy | € to attract the best

An established and growing international group in the packaging sector, active across a diverse range of markets and geographies. Working with IT to implement a new CRM system, you will own the new centralisation of customer data and interactions, to improve efficiencies and streamline sales processes to support divisional forecasted growth. Cross-functional teamwork, international collaboration and best practice sharing underpin its success.

You will be responsible for:

• Leading the initial group-wide rollout and subsequent ongoing development of a new CRM system
• Coordinating and steering international CRM sub-projects across business units
• Analysing, managing and digitalising customer-related processes with key stakeholders
• Introducing and scaling cross-group CRM standards and best practices internationally 

• Supporting subsidiaries with CRM implementation, training, change management and ongoing support

Key attributes required:

• Strong sales/project management background, ideally with international CRM project experience
• Practical knowledge of CRM systems and advantageous if experience of installation of new systems
• Excellent communication and facilitation skills dealing with multiple internal stakeholders in an international context
• Structured, solution-oriented working style with strong personal responsibility
• Fluent in German or Italian and English

If you thrive on diverse challenges and continuous learning, this is a group who offer a wealth of opportunities to grow. With a strong emphasis on partnership, personal support and commitment, the culture is both respectful and collaborative, providing an excellent environment for professional development and long-term career progression.