Account Manager
* Job Title: (Key) Account Manager
* Function: Sales
* Reports to: Unit Sales Manager/Sales Director
Job Purpose:
To optimise sales volumes, margins and growth opportunities through a long term professional and proactive relationship with an existing customer portfolio.
Scope:
Financial
* Account Manager £5 to £10 million and several accounts
* Key Account Over £10 million with under 5 accounts
Key Responsibilities:
* Improve margin and organic growth with existing business customers through a proactive sales/service relationship and a developed awareness of the customers needs
* Ensure customers operate in accordance with agreed contractual terms and negotiate contractual terms where they do not exist in order to quantify the basis of the trading relationship
* Co-ordinate the development and improvement of service and quality, balancing the need to maintain margin and the need to meet growing customer expectations
* Manage projects and developments within the business to support the relationship with the customer and ensure the correct level of customer focus is achieved
* Maintain a thorough knowledge of the market sector to better influence customers of the benefits of the existing relationship
* Develop and maintain a professional customer relationship to improve the flow of communication, understanding and increase loyalty to the business
* Provide accurate short, medium and long term forecasts as necessary
* Develop, maintain and motivate a customer service team, which meets current and future business needs
Qualifications:
Educational and professional:
* Graduate calibre
Knowledge, Skills, Experience
* Sales experience within a manufacturing environment
* Account Manager 1-2 years
* Key Account Manager 3-5 years
* Budget management
* Communication/presentation skills
* Negotiation/influencing skills
* Customer relations skills
* Project management and problem solving skills
* Product knowledge
* Print and/or Packaging industry experience
* Broad knowledge of manufacturing process
* Numerical/verbal reasoning skills
