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Customer service manager
- Posted 04 June 2025
- LocationWorcestershire
- Job type Permanent
- Discipline OPERATIONS
- Reference123598
- Job FunctionPlastics
Job description
Are you a highly organised and detail-oriented professional looking for a pivotal role where you can truly make an impact? Join a leading innovator in sustainable food packaging, and become the central hub of dynamic operations, playing a crucial role in our continued success and customer satisfaction.
Customer Service manager | Packaging | Worcester | £40k - £45k
Our client is a leading UK based company with decades of expertise in high quality plastic food packaging. With a passion for exceptional customer service and building strong long-lasting relationships; they possess a core focus on sustainability and partner with environmentally conscious manufacturers working closely to ensure that customer needs are not only met but exceeded.
You will be responsible for:
• Providing high-end administrative support with meticulous attention to detail.
• Coordinating team activities and liaising effectively with all departments to ensure smooth operations.
• Delivering exceptional customer service by providing timely updates on orders, managing stock holdings, lead times, and processes.
• Overseeing the artwork management process, including checking its suitability for purpose and managing project timeframes.
• Collaborating closely with the Supply Chain Coordinator and Commercial Manager to meet customer needs and provide support to the department as required.
• Bridging the gap between supply chain and customer interaction to ensure seamless communication and service delivery.
Key attributes required:
• A solid understanding of the manufacturing industry, particularly within the food sector.
• Exceptional attention to detail.
• Proven skills in project management.
• A strong commitment to delivering excellent customer service.
• The ability to thrive in a fast-paced environment where precision is paramount.
If you're ready to take on a diverse and impactful role within a forward-thinking company, and believe you have the skills and passion to contribute to our success, we encourage you to apply today!