Are you skilled at electrical troubleshooting and interested in joining a global company? Join an experienced team, providing support for state-of-the-art equipment including digital and flexo printing machinery, packaging and labelling!

This is a great progression move for someone from a machinery engineering background who wants to eliminate travelling from their role! Collaborate with some of the biggest clients across the print and packaging sectors!

Support Technician | Labelling, Print & Packaging Machinery | North West or West Midlands | £40k – £45k plus Bonus

This global front runner is the go-to company for global clients across the print and packaging sector in supplying them with the latest high performance machinery. With industry leading kit and capabilities this company is thriving and with major growth projects forecast this is an exciting time to join.

As Remote Support Technician, you will be responsible for:

• Providing support and advice, troubleshooting customer issues
• Applying an understanding of electrical drawings and mechanics of machinery
• Responding to and managing queries received via the helpdesk
• Planning and preparing the correct parts/equipment and resource needed for repairs
• High customer service skills, taking customer calls and providing timely responses with the ability to stay calm under pressure

Key attributes required:

• Engineering background with the ability to interpret electrical drawings and understand the mechanics of machinery systems
• Previous experience working with print and packaging machinery
• Very good understanding of complex systems and applications
• Fantastic communication and problem solving skills
• Ability to work within a high pressure and demanding environment

If you have would benefit from the advantages of a role where you can exude your technical expertise we want to hear from you!